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Our thoughts & tips on small businesses, freelancers and sole traders

The Freephone number range was withdrawn on 5 June It had been used to provide services such as sales, enquiries and helplines, alongside the widely-used and Freephone numbers. Read more about our decision to withdraw numbers. There can also be a call set-up fee or 'connection charge' , which is usually 23p.

Calls between mobiles are normally included in free call packages. However, if made outside of any inclusive minutes, they can cost between 3p and 65p per minute, depending on the call plan chosen.


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These are different from mobile numbers, and calls to them are more expensive. They can be used as a 'follow me' service, where calls are diverted from another number. Small businesses and sole traders use numbers to make it easy to manage calls. From 1 October , we will cap wholesale charges for connecting calls to numbers. We expect this will allow phone companies to price calls to these numbers or include them in call allowances in the same way that they do for calls to mobiles. If you are calling from a business phone, you should check with your provider whether there will be a charge for calling or Choose a provider from the table below for more information on their pricing.

Tesco Mobile. Virgin Media. The cost of calling numbers is made up of two parts: an access charge going to your phone company, and a service charge set by the organisation you are calling.

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The access charge — which is additional to the service charge — will vary depending on your phone company, and can range from 8p to 65p per minute. These premium rate numbers are mainly used for competitions, TV voting, horoscopes, chat lines, adult lines, recorded information and professional advice services. You can bar them from being dialled from your phone, as you can with other numbers.

These are the premium rate goods and services that you can buy by charging the cost to your phone bill and prepay account. They are:.

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Calls can include a one-off connection charge and then a separate per minute rate — this also varies depending on the service. Calls to , from both landlines and mobiles, cost 15p including VAT regardless of the length of the call. The charge goes to telephone providers to cover the cost of carrying the calls. The police and government receive no money from calls to We read all feedback but are not able to respond.

If you have a specific query you should see other ways to contact us. Call , use textphone or write to the Digital team. Your Pages Home Phones, telecoms and internet Advice for consumers Complain about phones or internet services Information for industry Coverage TV, radio and on-demand Complain about TV, radio, a website or an app Advice for consumers Information for the TV, radio and on-demand industry Broadcasting codes Postal services Complain about postal services Advice for consumers Spectrum Spectrum management Protecting and managing the airwaves Radio spectrum and the law Spectrum information Consultations and statements Consultation response coversheet Ofcom's approach to Impact Assessment Ofcom's consultation principles Ofcom responses Sign up for our consultations bulletin Research and data Search all research and data Multi-sector research TV, radio and on-demand research Telecoms research Making Sense of Media Internet research Post research Technology research Data About Ofcom's research About Ofcom What is Ofcom?

Home Phones, telecoms and internet Advice for consumers Costs, billing and switching Call costs. Call costs guide Add to Your Pages. Call costs are the same for all 03 numbers. Calls are free of charge from all consumer landlines and mobile phones. These service numbers are used by organisations for sales or enquiry lines. Account Summary Sign out. TollFree Make it easier for customers to connect with your business.

Call Request a call back. Give your business the TollFree advantage Let your customers reach the right person, free of charge. Remove the costs for customers to call you. Can be extended to include international numbers.

Our flexible pricing plans can be customised to suit your calling profile. Flexible plans Our service offers flat rate, regional plans and other options. Wide range of additional chargeable options including the ability to:. Divert to another number if you're busy or don't answer, so you don't miss calls. These are just some examples of the clever ways Vodafone TollFree can help your business. For more information on Vodafone TollFree features click below.

Free Free Free Menu Routing Your calls can be answered by an automated receptionist who provides a personalised greeting and menu options, e. The calls are then connected to the selected destination. The calls will be billed to you at the relevant international calling rate.

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Discover international TollFree. We also offer a free calling option to you business location. Upgrade to One Business. Want to know more? Please fill in the form below and one of our business specialists will contact you. Network Status.

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cars.cleantechnica.com/propedutica-el-acceso-inicial-a-clnica.php Set up charge. Allows for a more customised routing solution to be designed. You can define multiple time bands and route your calls differently for each.


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Allows for a more customised routing solution to be created. Your calls can be routed based on their specific phone number they come from.

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If a VIP calls the number they can be directed to a different destination number.

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